Frequently Asked Questions
Everything you need to know about your Zooki® experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your materials sustainably sourced?
Yes, Zooki® is committed to ethical fashion. We use organic cotton, recycled polyester, and ensure all our manufacturing partners adhere to fair labor practices.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.